Customer Support Service Planner

Pertemps Daventry are currently recruiting for a Customer Support Service Planner to join the team at one of our established companies based in Daventry. This is an exciting opportunity to join a global market leader and play a key role in supporting customers, engineers, and service operations. 

The Role

As a Customer Support Service Planner, you will be responsible for coordinating service activities, managing customer communications, and supporting the smooth running of workshop and field service operations. You will work as part of a dedicated, customer-focused team, ensuring service requirements are delivered efficiently from quotation through to invoice. 

Key Responsibilities

• Planning and coordinating workshop and site service visits
  
  
• Liaising with customers via telephone and email
  
  
• Scheduling repairs, maintenance work, and warranty claims
  
  
• Coordinating deliveries and collections with the Logistics Team
  
  
• Managing the Engineer and Technical Support planning board
  
  
• Providing customers with RAMS, certifications, and service documentation
  
  
• Supporting internal service systems (full training provided)
  
  
• Handling customer enquiries regarding pricing, invoices, and deliveries
  
  
• Managing stock returns, credit notes, and service administration
  
  
• Working closely with Service Engineers and support teams to ensure excellent customer service delivery 
  
  

The Ideal Candidate

• Previous experience in a Customer Service, Planning, Scheduling, Service Coordinator, or Administration role
  
  
• Excellent communication and interpersonal skills
  
  
• Strong organisational and planning abilities
  
  
• Ability to prioritise workloads and meet deadlines
  
  
• Professional telephone manner
  
  
• Strong Microsoft Office skills
  
  
• SAP experience desirable
  
  
• Good English and Maths skills
  
  
• Customer-focused with a proactive approach to problem solving 
  
  

What's On Offer?

• Full training provided
  
  
• Career development and progression opportunities
  
  
• Supportive and collaborative team environment
  
  
• Comprehensive benefits package
  
  
• Health and wellbeing support
  
  
• Culture of trust, accountability, and continuous learning
  
  

This is a fantastic opportunity for an organised and customer-focused professional looking to develop a long-term career within a respected global business.

For more information or to apply, contact Niki Shrimpton at Pertemps Daventry on 01327 220483