Senior Income Assurance Manager

Are you a data-driven leader with a passion for forecasting and portfolio performance? Do you have experience leading a team to deliver accurate and insightful analysis and reporting for household customers in the water or utility sector? If so, we have an exciting opportunity for you to join our Income department as a Senior Income Assurance Manager.

What you’ll be doing as a Senior Income Assurance Manager

In this role, you will accurately forecast revenue, billing, cash, and debt for household customers and report portfolio performance. You'll also be working in a newly formed team, with exposure to senior stakeholders and a variety of projects.

• Lead forecasting and portfolio performance reporting and insight into the revenue, billing, cash, and debt value stream.
• Deliver an end-to-end way of working that enables forecasting accuracy and further builds business and stakeholder confidence.
• Lead a team to deliver high-quality inputs and outputs to the business, exec, and board.
• Work with large data sets drawn from a wide variety of internal and external sources including macroeconomic, portfolio, and operational data.
• Design and interrogate databases; carry out data transformations and liaise with the business to improve our ways of working.
• Support the business and work with stakeholders to design, build, and maintain a range of visualisation dashboards and reports, managing stakeholder expectations.
• Proactively identifying insights and trends from data sets using statistical methods and modelling.
• Maintain data quality, identify data quality improvements, and ensure data are secure and properly utilised in line with the GDPR.
• Mentor other team members, promoting cross-training and efficiency.
• Bridge the gap between the business and data, using analytical thinking to solve business problems.

What you should bring to the role

• Team Management - experience in management or mentoring team members and track record of delivery through teams.
• Presentation skills - the ability to present and articulate complex information engagingly to different audiences.
• Stakeholder management - the ability to collaborate and communicate effectively with all stakeholders, including senior leadership.
• Data Analysis - experience and knowledge of working with databases, data analysis, and reporting or an in-depth understanding of operational data sets with the ability to quickly adapt to technical challenges.
• Advanced Excel, PowerQuery, SQL, and PowerBI.
• Knowledge and experience of Python or other statistical languages - experience in applying statistical models to inform data-led decisions.
• Personable with excellent communication - and relationship-building relations across all levels of the business.
• Knowledge of building data pipelines - working in Azure data factory would be an advantage.
• A degree or equivalent within an analytical or substantial work experience in a similar type of role.

What’s in it for you?

This is a fantastic opportunity to progress your career, test your skills, support colleagues, and apply your knowledge of data to solve practical problems.

• Competitive salary between £66,400 - £99,600 per annum depending on skills and experience
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
• Car Allowance
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities, and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running, and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues, and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.