Network Service Technician (nights)

We are currently recruiting for a Night Shift Network Service Technician in the Thames Valley/Home Counties area. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges with minimal disruption to customer supply. You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.

What you’ll be doing as the Night Network Service Technician:

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
• Working with contractors to do planned and unplanned tasks.
• Investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries, and loss of supply.
• Helping control burst mains ensuring isolation to facilitate planned work, emergency repairs, and maintenance.

What should you bring to the role?

• A positive attitude.
• Be Self-motivated.
• Good at completing tasks to the best of your ability.
• Be able to Work independently.
• Good time management.
• A Solutions focussed attitude.
• As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.

What’s in it for you?
This is an exciting role and gives the successful person a great chance to make improvements and grow within the role.

• Offering up to £43,000 per annum subject to your level on experience.
• The standard working week starts at 8 pm and finishes at 6 am, Monday to Friday. However, the Team also work a standby working pattern on a five-six-week rotation basis.
• A duty standby allowance is paid for participating in the standby roster, and in addition to this allowance, a call-out fee and overtime are paid for all out-of-hours work.
• A company van will be provided within this position.
• 24 days holiday per year increasing to 28 with the length of service. (Plus, bank holidays) 
• Contributory pension.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
• Working hours: 45 hours per week.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.