Customer Care Representative

Customer Care Representative

Salary: £28,000 - £30,000 per annum
Full Time | 36 Hours Per Week - Opportunity to Work from Home on Fridays

Are you passionate about delivering exceptional customer service and building strong client relationships? We are seeking a proactive and customer-focused Customer Care Representative to join a busy Supply Chain team within a well-established manufacturing organisation specialising in innovative and sustainable food packaging solutions.

This is an exciting opportunity to join a growing international business where customer satisfaction, continuous improvement, and teamwork are at the heart of everything they do.

The RoleAs a Customer Care Representative, you will act as a key link between customers, sales teams, and internal departments, ensuring orders are processed accurately and delivered efficiently while providing a first-class customer experience.

Key Responsibilities

• Manage customer orders from receipt through to delivery, ensuring a smooth and efficient process.
  
  
• Provide prompt, professional, and effective customer support via phone and email.
  
  
• Handle customer enquiries regarding products, pricing, delivery schedules, and account information.
  
  
• Investigate and resolve customer complaints and issues in a timely manner.
  
  
• Maintain accurate pricing information in line with commercial agreements and negotiated terms.
  
  
• Support the Sales team by responding quickly to requests and providing administrative assistance.
  
  
• Serve as a primary point of contact for both internal and external customers on supply chain and order-related matters.
  
  
• Ensure customer records and account information are kept up to date within the ERP system.
  
  
• Coordinate international shipments and support customs compliance requirements.
  
  
• Provide cover and support for colleagues and management during periods of absence.
  
  
• Contribute ideas and initiatives that enhance processes, improve efficiency, and add value for customers.
  
  

About You
To be successful in this role, you will have:

• A good standard of education, ideally A Levels, Baccalaureate, Degree level, or equivalent.
  
  
• Strong IT skills, including Microsoft Office applications, with the ability to learn new systems quickly.
  
  
• Previous experience working with an ERP system (desirable).
  
  
• Excellent customer service skills with the ability to build long-lasting relationships.
  
  
• A proactive approach to identifying customer needs and resolving issues before they escalate.
  
  
• Strong communication and interpersonal skills with a friendly, professional manner.
  
  
• The ability to remain calm and resilient when working under pressure.
  
  
• Excellent organisational, planning, and problem-solving abilities.
  
  
• A methodical and accurate approach to managing workloads and meeting deadlines.
  
  
• The ability to work both independently and collaboratively within a team environment.
  
  
• A positive, flexible, and self-motivated attitude with a willingness to support the business when required.
  
  

What's on Offer?

• Competitive salary of £28,000 - £30,000 per annum
  
  
• Hybrid working arrangement with potential to work from home on Fridays
  
  
• 36-hour working week
  
  
• Opportunity to join a supportive and collaborative team
  
  
• Career development within a growing international organisation
  
  
• Dynamic and fast-paced working environment
  
  

If you're an enthusiastic customer service professional looking for your next challenge, we'd love to hear from you.

Apply today to find out more.