£13.50 - £14.20 Per Hour
Full Time
Temporary
Biggin Hill, Greater London
Customer Service And Call Centre
Posted 26 days ago
Expires In 3 Days
Job Description
Job Title: Service Coordinator (Experienced)
Location: Biggins Hill
Department: Operations / Service Delivery
Hours: Monday to Saturday (08:00 – 16:00)
Key Responsibilities
Qualifications & Experience
Location: Biggins Hill
Department: Operations / Service Delivery
Hours: Monday to Saturday (08:00 – 16:00)
Key Responsibilities
- Coordinate and schedule service calls, maintenance visits, and installations for field technicians.
- Serve as the primary point of contact for customers regarding service requests, updates, and issue resolution.
- Monitor service schedules and adjust assignments to optimize technician productivity and response times.
- Track service jobs from initiation through completion, ensuring accurate documentation and timely closure.
- Maintain service records, work orders, and customer information in the company’s service management system.
- Collaborate with operations, technical teams, and management to ensure smooth service delivery.
- Manage urgent service requests and escalate complex issues when necessary.
- Communicate with technicians to provide job details, materials requirements, and updates.
- Prepare reports on service performance, job status, and operational metrics.
- Support continuous improvement initiatives to enhance service efficiency and customer satisfaction.
Qualifications & Experience
- Proven experience (3–5+ years) in a Service Coordinator, Service Dispatcher, or similar operations support role.
- Experience coordinating field service teams or technical staff.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Excellent communication and customer service skills.
- Proficiency in service management software, CRM systems, and Microsoft Office (Excel, Outlook, Word).
- Ability to work under pressure and respond quickly to changing priorities.
- Strong problem-solving and decision-making skills.