£44,000 Per Annum
Full Time
Permanent
Newbury, Berkshire
Engineering And Technical
Posted 2 hours ago
Expires In 29 Days
Job Description
We are looking for a Field Operations Manager to join Thames Water permanently.
As a Network Asset Maintenance Telemetry Field Operations Manager, you will lead and support a team of Metering Technicians covering the Thames Valley and our Home Counties geographical area.
You will oversee network reactive and proactive maintenance and ensure instrumentation is accurate, calibrated and verified. Supporting Thames Water to meet their performance commitments and ODIs, while prioritising team wellbeing and performance.
You will build strong relationships to deliver a high-quality, safe, and cost-effective service, ensuring KPIs and service level agreements are achieved. Working closely with stakeholders across leakage, system operations, delivery, regional networks, asset management, and engineering, you will help drive operational excellence.
A strong communicator, you will foster an inclusive and engaged team culture through regular 1-2-1s, development support, and a flexible, proactive approach.
Location: Hybrid - Compton WBS - RG20 7PH
Hours: 36 hours per week
What you will be doing as a Field Operations Manager
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water
family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
As a Network Asset Maintenance Telemetry Field Operations Manager, you will lead and support a team of Metering Technicians covering the Thames Valley and our Home Counties geographical area.
You will oversee network reactive and proactive maintenance and ensure instrumentation is accurate, calibrated and verified. Supporting Thames Water to meet their performance commitments and ODIs, while prioritising team wellbeing and performance.
You will build strong relationships to deliver a high-quality, safe, and cost-effective service, ensuring KPIs and service level agreements are achieved. Working closely with stakeholders across leakage, system operations, delivery, regional networks, asset management, and engineering, you will help drive operational excellence.
A strong communicator, you will foster an inclusive and engaged team culture through regular 1-2-1s, development support, and a flexible, proactive approach.
Location: Hybrid - Compton WBS - RG20 7PH
Hours: 36 hours per week
What you will be doing as a Field Operations Manager
- Lead and support a safe, high-performing team, ensuring the well-being of employees working across the water network
- Deliver excellent customer service by building trust, being easy to work with, and ensuring customers feel valued
- Manage the team’s budgets and financial performance, identifying opportunities to improve efficiency and deliver value for money
- Monitor KPIs, service levels, and performance targets, driving continuous improvement through clear action plans
- Ensure all work is delivered in line with quality standards, asset requirements and company processes
- Lead, coach, and develop an engaged and accountable team through regular 1-2-1s, clear objectives, and ongoing performance support
- Promote a positive, inclusive, and collaborative culture where achievements are recognised, ideas are encouraged, and everyone has an equal voice
- Experience in people management; aspiring or entry-level managers with the right support will also thrive in this role
- Strong commercial awareness with the ability to influence, negotiate, and build effective stakeholder relationships
- Analytical and solution-focused mindset, able to identify challenges, evaluate opportunities, and make informed decisions using both data and judgement
- Motivational leadership style with a focus on team performance, development, and well-being
- Excellent written, verbal, and presentation communication skills, including proficiency in MS Office applications
- Proven water network competency and completion of relevant operational network training
- Ability to monitor performance and produce accurate KPI and SLA reporting
- Strong leadership and people management capabilities
- Offering a salary of up to £44,000 per annum, depending on skills and experience. Plus, you will get a car allowance on top
- Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay
- Ongoing performance development reviews to help you be your best and identify growth opportunities
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water
family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.