Job Description

Job Title: Customer Service/Administrator
Location: Worcester, WR6
Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM or
Hourly Wage: £11.50 - £12.00

Are you passionate about providing exceptional customer service and managing administrative tasks with precision? If so, we have an exciting opportunity for you to join our team as a Customer Service/Administrator in Worcester.

Key Responsibilities:
Customer Service Excellence:

Handle incoming customer inquiries via phone, email, and chat with professionalism and a customer-centric approach.
Provide accurate information and assistance to customers, ensuring their needs are met promptly.
Resolve customer issues and complaints effectively, maintaining a positive and helpful attitude.

Administrative Support:

Perform various administrative tasks, including data entry, filing, and document management.
Assist in maintaining accurate and up-to-date customer records and databases.
Collaborate with other departments to ensure seamless coordination of administrative processes.

Communication:

Communicate effectively with customers, team members, and other stakeholders.
Keep customers informed about the status of their inquiries and provide updates as needed.

Problem-Solving:

Identify and escalate issues that require additional attention or expertise.
Collaborate with team members to develop solutions and improve overall customer satisfaction.

Qualifications:

Proven experience in customer service and administrative roles.
Excellent communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Proficiency in using office software and customer management systems.

If you would like to apply for the Procurement Administrator role then please click 'Apply' now.

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