IT Applications Lead Job In Aberdeen

IT Applications Lead


  • £40000 - £50000 per annum
  • Posted: 27/09/2018
  • Aberdeen
  • Job Ref: 621101602
  • Permanent

Job Details

My client based in Aberdeen are recruiting for an IT Business Applications Lead

Predictable and sustainable performance of the business applications according to agreed standards and SLA's, including changes, extensions and adequate user support.
Tasks And Responsibilities As IT Business Applications Lead:
Business Consulting and Project Management
Assess business needs and translate into project proposals (PID) including scope, milestone and resource plans
Set up project plans together with business owners and according to PMO standards
Execution of projects with clear, efficient and logical work approaches for self and others and in line with the defined IT Governance models
Managing the team members and team related tasks to achieve project goals
Translate functional demands and specifications in design and customizing specifications

Service Desk
Log application incidents (functionality / availability) and standard change requests
Assess impact and resolve (first-time fix) or forward to 2nd line
Monitor and manage services provided from 2nd/3rd line of support: setting priorities, monitoring progress against agreed SLA times
Provide technical and process support across the IT application landscape through the facilitation of the in-house ticketing system
Incident and Problem Management
Analyse logged incidents and provide solution within agreed SLAs
Propose and implement solutions or raise change requests
Conduct root cause analysis and monitor incident trends to address underlying problems

Change Management
Evaluate and analyse change requests from the Business and assess impact on process, application, data structures and costs
Translate business demands into functional design and customizing specifications
Process changes according to Change Management policies and procedures, including regression testing, inclusion in the Release Calendar, updating of involved documentation
Deploy new or changed functionality to users


Application Testing
Testing of new releases of systems and applications according to applicable procedures and tools
This includes Unit Test, Integrated Product Test and User Acceptance test
Apply and develop use of standard tools, scripts and data sets for repeatable testing

User Support
Support key-users and end-users in their day-to-day use of applications by:
Assessing business understanding, usage and readiness
Providing training sessions
Maintaining user manuals
Answer questions regarding the available functionality and the use of systems and software applications
Supports all processes, applications, and interfaces including configuration, testing, enhancements, maintenance, and troubleshooting

JOB REQUIREMENTS
Requirements For IT Business Applications Lead:
My client attaches great value to the key competences of our employees. We expect you always give safety the highest priority and that you are strongly working together with others. You are a specialist in your area of expertise and you have a proactive and entrepreneurial attitude.
Specific Requirements For IT Business Applications Lead:

Education:
Middle vocational level / bachelor degree in IT / IM or Business Administration / Logistics or Finance
Business Application Certifications / Accreditations
Certification in ITSM (ITIL) or Project Management (Prince / IPM)
Experience:

Service Desk experience
Configuring & testing applications
Good analytical / problem solving skills
Extensive experience in application management or functional consulting
Experience of migration projects, UAT and parallel testing
Strong business process management with analytical and troubleshooting skills
Managing small projects
Writing functional specs
Managing Service Desk
Direct colleagues / 3rd parties to conduct configuration / testing activities
Conduct User training
Good communication skills in mother tongue plus English
Ability to set priorities and control work of others