Pertemps Recruitment are currently recruiting for a temporary Customer Services Assistant to join a leading production client based in the Newhouse area.
This role is expected to last for around 6 months, but could be extended to 12 months. Rate of pay will be £11 per hour.
The purpose of this role is to manage customer accounts, by controlling customer requirements from receipt of order to final shipment. You will be meeting customer service levels by expediting overdue orders, and monitoring up-coming requirements.
Control changing customer schedule requirements, by interpreting existing and required schedules, in line with agreements
Dealing with customer enquiries, expedites, delivery issues and tracking requests
Work with Production Control, PA Team and Source Factories to manage supply chain and ensure delivery of product in line with customers' requirements
Keep focus on strategic customers, be key contact for all customer related issues; provide regular up-dated Open Order Book reconciliations with relevant delivery dates
Manage customer complaints (warranty issues, short or wrong shipments, missing documentation etc.)
Month End/Quarter/Year End Revenue maximisation
Be focal point for liaising between customer and other functions (Engineering, Trade Compliance, Quality, Operations)
Experience in a similar role
Strong interpersonal communication skills, dealing with both internal and external customers and Sales Force
Fluency in the German language would be majorly advantageous but is not essential
Good organisational skills
Ability to use own initiative to make decisions and work under minimum supervision
Ability to work under pressure
Strong team player
If you meet the criteria listed above and would like to apply then please send your CV in to firstname.lastname@example.org