What makes this role unique?
You will be working collaboratively within an established team and across the business; you will have an exposure to a wide variety of stakeholders including customers, local authorities, contractors and operations. You will be in a position to support and assist in the implementation of new processes and systems. Through effectively contributing to the teams overall performance you will ensure achievement of all targets.
What is the purpose of the role?
You will be dealing with all customers regarding potential buildover enquiries and liaising with local authority building control departments and approved inspectors. You will manage all calls and emails, promptly, courteously and thoroughly to resolves queries first time. This will enable asset protection, feeds into the buildover process and improves company knowledge of many transferred sewers.
What will this role involve?
This role will involve:
Ensuring the smooth end to end delivery of customer buildover or minor diversion applications
Advising customers on any build over technical advice or process requirements.
Seeking assistance from the technical support team on complex / high level customer cases, training and upskilling
Effectively contributing to the meeting of the team's overall performance and achievement of all targets.
Responding to internal and external customer requests for information, advice and guidance on technical matters and service delivery in accordance with company policy and procedures.
Prioritising work to deliver a good customer experience, being prepared to make decisions and be innovative in approach to improve customer satisfaction.
Receiving, taking ownership and managing appropriately on the day phones calls from customers.
Responding positively and promptly to requests for additional information to support other areas of the business.
Being effective and efficient in the use of company IT systems.
What skills are we looking for?
We are looking for a highly focused customer service professional, who is organised, collaborative and motivated. You must show some technical ability or capacity to develop this. You must be able to demonstrate strong written and verbal communication skills, the ability to problem solve and the willingness to go the extra mile. You must be able to prioritise high volumes of work in a fast paced environment where daily responsibilities can change. You must be able to work independently and as an integral part of the team. You must have proficient system skills and be adept at learning new technical systems to support you in the position. Full training will be provided in the technical skills of the role.
We are offering £10.44 to the successful candidate. This ongoing temporary role will be based in Reading town centre and you will be required to work a 36 hour week, Monday - Friday between 08:00 - 17:00.