About the role:
The purpose of the Despatcher role is to ensure that the reactive work created by the company and its partners is allocated to the appropriate resource/team to ensure we deliver our customer proises and meet Service Level Agreements. The main responsibilities is to ensure that our field team are scheduled for a full day's work and arrive to a particular job within the specific timeframes, with any delays communicated to the customer in a timely manner.
A key component of the role is to ask as an area focal point and take ownership for all aspects of operational delivery. This involves completing pre-history checks and validating work with the customer to reduce unnecessary work, ensuring resources are utilised effectively to maximise output and continuously monitoring the progress of work and communicating any delays to impacted parties.
In order to achieve these a Despatcher must establish and maintain a strong relationship with the field teams and adopt a highly collaborative in a fast-past environment, ensuring that competing priorities are handled in order to meet SLA's.
To be successful you will have the following skills and experience:
" Understanding of Work Management Process and Systems preferred
" Customer Service Experience required
" Excellent communication Skills
" Ability to work under pressure to meet demanding deadlines
" Evidence of previous scheduling and planning to field based teams preferable
" Previous wastewater/water industry experience preferable
This role will be based in our office based in Kidlington, Oxford. You will be working Monday to Friday 7am to 3pm. The pay rate for this position will be £10.66 per hour.