HR Customer Experience Officer

770100575 – HR Customer Experience Officer

Are you looking for the opportunity to develop a career in the Public Sector? We have several fantastic temporary positions available working with our client Buckinghamshire Council!

Overview

On behalf of Buckinghamshire Council, Pertemps Recruitment have an exciting opportunity for an HR Customer Experience Officer to join the HR Service Desk team in Aylesbury. Working alongside the HR Workforce Data, Insight & Customer Experience Lead, you will be responsible for the provision of first line customer service that aims to continually exceed customer expectations, the resolution of customer queries and the management of requests for the HR & OD Service

About the role
As an HR Customer Experience Officer, you will have a number of responsibilities including, but not limited to the following:

• Ensure that calls, emails and portal requests sent to the HR Customer Experience Officer are acknowledged, investigated, resolved or redirected in a timely and appropriate manner and within agreed SLAs.
• To provide advice and answer queries on all HR & OD areas including but not limited to maternity queries, resourcing, payroll issues and employee relations matters whilst understanding when a matter requires escalation to a specialist team.
• To champion exemplary customer service with the wider HR & OD Department.
• To work closely with other HR & OD teams to ensure processes and policies are followed continuously and accurate advice/guidance is provided to customers.
• To work with the HR Customer Experience Team Supervisor to research and develop model answers for complex or frequent queries to ensure accurate and consistent guidance is delivered by all.
• To participate in knowledge sharing sessions with other teams, constantly improving the knowledge of the HR Customer Experience team in order that more of the queries can be resolved as a ‘first line fix’.
• To undertake general SAP system administrative activities as directed.

This is a temporary position for until 31 March 2025 with potential to extend or become permanent. The pay rate is £13.00 per hour, and you will be working full time, 37 hours per week. This post allows for hybrid working with two days in the office, or fully office based if preferred.

The Aylesbury office is conveniently situated in the town centre (HP20 1UA) with great transport links including a local train station and excellent road connections to the M25, M1, M4 and M40.

About you
The successful candidate(s) should have:

• Previous customer service experience is essential
• Previous experience within a help desk environment or similar is desirable
• Must be able to start at short notice due to urgency of the role

About us and our Client
As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of each individual’s talents has enabled us to open doors for our employees, our clients and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.

Buckinghamshire Council are a leading Authority with offices in Aylesbury, Amersham and High Wycombe, whose values represent exactly what they are – Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect:

• A fair and inclusive culture
• The chance to really make a difference to your local community and those around you
• Health and well-being initiatives including Mental Health First Aiders and mindfulness workshops
• Ongoing support, and the opportunity to develop and progress in your career
• Opportunities to take part in fun activities such as fundraising and social events

Other information
We are looking for someone able to start as soon as possible.Interviews will be held either over Microsoft Teams or in person at the Aylesbury office.

Temporary – until 31^st March 2025
Hours: Monday to Friday – 37 hours per week, 9:00am to 5:30pm
Pay Rate - £13.00 per hour
Start Date - ASAP
Work Schedule – Mix of office and home working
Location – Aylesbury based

Apply online now so we can review your application!

If you require more information on the role, please call our Pertemps Aylesbury office and ask for the Buckinghamshire Council team, quote reference 770100575.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.