Parking Appeals Officer

Parking Appeals Officer

Location: Gateway Offices, Aylesbury, HP19 8FF
Pay Rate: £15.80 per hour
Hours: Full Time, 37 hours per week
Contract: Temporary until 10 May 2027 with potential for extension
Start Date: ASAP

Pertemps are recruiting on behalf of Buckinghamshire Council, for an experienced Business Support Officer to join their Parking Services team based at the Gateway Offices in Aylesbury.

This is an excellent opportunity for a skilled administrator with previous parking appeals experience to join a busy local authority team. You will play a key role in the administration and processing of parking appeals, ensuring cases are managed accurately, professionally and within required timescales.

The Role
Working as part of a supportive and fast-paced team, you will be responsible for providing high-quality administrative support while acting as a key point of contact for parking-related enquiries and appeals.

Key responsibilities will include:

• Processing and managing parking appeals and representations.
• Reviewing case information and supporting documentation.
• Preparing correspondence and responses relating to parking enforcement matters.
• Maintaining accurate records and updating internal systems.
• Responding to enquiries from members of the public and other stakeholders.
• Managing incoming emails, correspondence and telephone enquiries.
• Monitoring workloads to ensure deadlines and statutory timescales are met.
• Producing reports and statistical information when required.
• Providing general administrative support to the wider team.

 
About You
To be successful in this role, you will ideally have:

• Previous experience dealing with parking appeals, parking enforcement administration or a similar parking services environment.
• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Experience managing high volumes of casework and correspondence.
• Strong written communication skills and the ability to draft professional responses.
• Good IT skills, including Microsoft Office applications and database systems.
• The ability to prioritise workloads and meet deadlines within a busy environment.
• Excellent customer service skills and experience dealing with members of the public.
  
  

What's on Offer?

• £15.80 per hour.
• Full-time hours, 37 per week.
• Long-term temporary assignment until May 2027.
• Potential for contract extension.
• Opportunity to gain valuable local government experience.
• Supportive team environment within Buckinghamshire Council.

Why Apply?
Joining Buckinghamshire Council means becoming part of an organisation that values being Proud, Ambitious, Collaborative, and Trustworthy. You can expect:

• A supportive and inclusive culture
• Opportunities to contribute meaningfully to your community
• Access to health and wellbeing initiatives
• Career development and training opportunities
• A welcoming team environment with regular social and charity events

As a flexible employee of Pertemps, one of the UK’s largest independent recruitment agencies, you’ll benefit from professional support and a trusted partnership approach.

Interested candidates are encouraged to apply as soon as possible as the Council is looking to appoint quickly and the successful candidate will be expected to start from November.

Ready to apply?
Submit your application online today – we’re reviewing applications as they come in, so don’t delay.
For further details, contact Pertemps Aylesbury and ask for the Buckinghamshire Council team.

We may close this vacancy early if sufficient applications are received.