Receptionist

Administration, Data & Reception Officer | Hackney | £25.48ph Umbrella | Children's & Family Services | Enhanced DBS Required

Children & Family Hub | London Borough of Hackney
Hackney, London | Full-Time | Office Based
£25.48 Umbrella (£18.91 PAYE) per hour
37 hours per week | Monday to Friday | 07:45am - 3:45pm
Enhanced DBS Required

A highly regarded Children and Family Service within the Hackney Receptionist is seeking an experienced and professional Administration, Data & Reception Officer to support the delivery of vital services to children, young people and families across the borough. 

This is an excellent opportunity for an organised and customer-focused administrator who thrives in a busy front-facing environment and can balance reception duties with high-quality business support and data administration responsibilities. 

Working within a multi-disciplinary team, you will be the first point of contact for families, visitors, professionals and partner agencies whilst ensuring the effective management of administrative processes, records, reporting and operational support functions. 

Key Responsibilities

• Provide a professional and welcoming reception service for visitors, families and partner organisations. 
  
  
• Manage enquiries via telephone, email and face-to-face interactions, ensuring excellent customer service at all times. 
  
  
• Maintain accurate records, databases and management information systems. 
  
  
• Support data monitoring, reporting and performance management activities.
  
  
• Produce correspondence, reports, administrative documents and service communications. 
  
  
• Ensure compliance with GDPR, safeguarding procedures and information governance requirements. 
  
  
• Work collaboratively with internal teams, education professionals and external stakeholders to support service delivery. 
  
  

Candidate RequirementsTo be successful in this role, you will demonstrate:

• Previous experience in an Administrative, Reception, Business Support or Customer Service position. 
  
  
• Strong IT literacy, including Microsoft Office applications and database management systems. 
  
  
• Excellent written and verbal communication skills. 
  
  
• The ability to prioritise a demanding workload and work effectively under pressure. 
  
  
• Exceptional attention to detail and a commitment to maintaining accurate records. 
  
  
• A professional, approachable and service-driven attitude. 
  
  
• Experience within Local Government, Education, Children's Services, Family Hubs or wider Public Sector environments would be advantageous. 
  
  

Why Apply?This opportunity offers the chance to join a respected local authority service where your contribution will directly support children, families and local communities. You will work within a supportive team environment, gain valuable public sector experience and play a key role in the smooth operation of an important community-focused service. 

KeywordsAdministration Officer, Receptionist, Business Support Officer, Data Administrator, School Administrator, Children's Services Administrator, Family Hub Administrator, Customer Service Officer, Front of House, Local Government Administration, Public Sector Administration, Education Administrator, Office Coordinator, Enhanced DBS. 

Please note: CV submission deadline is the 9th. Early applications are strongly encouraged due to the anticipated level of interest.