A rare opportunity for an experienced and highly motivated Contact Centre Sales Manager to join an incredibly successful organisation become………….more successful!
Leading a team of inbound sales professionals you will be responsible for motivating and driving your sales team to explore every opportunity presented to them.
A true sales and Contact Centre professional you will have the following key responsibilities:
- To inspirationally lead, coach and train the sales team
- To produce regular sales reports and budgets, establishing appropriate KPI’s, monitoring achievement against budget in liaison with Head of Finance and taking actions to achieve budget.
- To drive sales through data analysis and motivational techniques to achievement of targets
- To implement tactical initiatives and train up the team on promotional offers
- To develop robust processes in order to ensure a seamless and continuous customer experience
- To perform regular performance reviews to ensure everyone is happy and developing their sales skills
It’s a terrific post for an individual with a solid sales and people leadership background.