£26,400 Per Annum
Full Time
Permanent
Rayleigh, Essex
Customer Service And Call Centre
Posted 2 hours ago
Expires In 29 Days
Job Description
Office based
You have to have Customer service office based or contact centre experience
We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
Laptop and kit supplied prior to work commencing
Salary - £26,430
Shift patterns between 8:30am and 7pm - 40 hours per week
This role will involve weekend working on a saturday morning occasionally
Key Responsibilities:
You have to have Customer service office based or contact centre experience
We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
Laptop and kit supplied prior to work commencing
Salary - £26,430
Shift patterns between 8:30am and 7pm - 40 hours per week
This role will involve weekend working on a saturday morning occasionally
Key Responsibilities:
- Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer Interactions
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Support customers with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Provide feedback on the efficiency of the customer service process and areas of improvement
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- A self-motivated, passionate, and enthusiastic approach to work
- Outstanding verbal communication skills
- Professional and empathetic approach to resolving issues
- Decent I.T skills
- Excellent time management