Customer service advisor

URGENT HIRING: NPPV-CLEARED CUSTOMER SERVICE AGENT 🚨

You must have NPPV clearance to apply

📍 Birmingham | 💷 £26,000 per annum | 🕘 Monday–Friday, 9am–5pm

IMMEDIATE START REQUIRED – PLEASE READ THE ESSENTIAL REQUIREMENTS CAREFULLY BEFORE APPLYING.
We are urgently seeking an experienced and professional Customer Service Agent to join our team in Birmingham. This is an excellent opportunity for someone who is ready to start work immediately and has the necessary security clearance already in place.

PLEASE NOTE: WE CAN ONLY CONSIDER CANDIDATES WHO MEET ALL THREE OF THE FOLLOWING MANDATORY REQUIREMENTS.

🚨 THE 3 ESSENTIAL REQUIREMENTS 🚨

• YOU MUST ALREADY BE BASED IN THE UK

• You must currently be physically based in the UK.
• Applications from candidates based outside the UK will not be considered.
• You must be available to work in Birmingham.

• YOU MUST ALREADY HOLD VALID NPPV CLEARANCE 🔐

• Existing NPPV clearance is an absolute requirement for this position.
• You must already hold the required NPPV clearance before applying.
• Candidates who require NPPV clearance, are awaiting clearance, or intend to apply for clearance will NOT be considered.
• NO EXISTING NPPV CLEARANCE = NO APPLICATION.

• YOU MUST BE AVAILABLE IMMEDIATELY ⚡

• You must be available to start work immediately.
• Candidates with lengthy notice periods or who cannot start straight away will not be suitable.
• IMMEDIATE AVAILABILITY IS ESSENTIAL.

ALL THREE REQUIREMENTS ARE NON-NEGOTIABLE: UK-BASED, ALREADY NPPV-CLEARED, AND AVAILABLE IMMEDIATELY.

The Role
As a Customer Service Agent, you will be responsible for delivering a professional, efficient and customer-focused service. You will handle customer enquiries, provide accurate information, maintain clear records and ensure all interactions are managed professionally and in line with relevant procedures.

Key responsibilities include:

• Responding to customer enquiries by telephone, email and other communication channels.
• Providing accurate information and resolving customer queries efficiently.
• Maintaining accurate records and updating customer information.
• Handling sensitive information professionally and confidentially.
• Following established processes, policies and security requirements.
• Delivering a high standard of customer service at all times.

Salary, Hours & Location

• Salary: £26,000 per annum.
• Location: Birmingham, UK.
• Working hours: Monday to Friday, 9am–5pm.
• Start date: Immediate.
• Security requirement: Must already hold the required NPPV clearance.

Who We Are Looking For
We are looking for a reliable, organised and professional individual with excellent communication skills, a positive attitude and a strong customer service focus.
Most importantly, you MUST ALREADY BE IN THE UK, MUST ALREADY HOLD NPPV CLEARANCE, AND MUST BE AVAILABLE TO START IMMEDIATELY.
Please do not apply unless you meet every one of these essential criteria.

📩 How to Apply
If you meet all three mandatory requirements, please submit your CV and confirm the following in your application:

• UK location: Confirm that you are currently based in the UK.
• NPPV clearance: Confirm that you already hold the required NPPV clearance and specify the level held.
• Immediate availability: Confirm that you are available to start immediately.

FINAL REMINDER – ALL THREE ARE ESSENTIAL:
✅ Currently based in the UK.
✅ Already hold the required NPPV clearance.
✅ Available to start immediately.

If you do not meet all three requirements, please do not apply.
We are looking to fill this position urgently and welcome applications from candidates who meet the criteria and can start straight away.