Service Desk Manager Job In Walsall

Service Desk Manager


  • £40000 - £45000 per annum
  • Posted: 29/01/2019
  • Walsall
  • Job Ref: 809104704
  • Permanent

Job Details

A Service Desk Manager is now sought by a globally respected raw materials distributor to take responsibility for the creation of a World Class customer focussed 1st /2nd line service desk.

This is not a run of the mill role and this will only suit a truly inspired, ambitious and driven Service Desk Manager who is honestly looking for the autonomy and opportunity to create an outstanding service desk.

The successful Service Desk Manager will inherit the following:

- A team of 7 across two sites
- 1500 users across 50+ sites UK+I
- Supporting ERP / Networks / Desktop Systems
- Multiple 000's of tickets currently generated

The successful Service Desk Manager will be offered the following opportunity;

- Technology / Service Desk Management Software Selection
- To define what good looks like?
- Role definitions / personnel development planning
- Creation of comprehensive Continuous Improvement Programme
- Drive and manage positive change in all aspects of the service

If you are a Service Desk Manager that has all the scars and experience to create a best in breed Service Desk. If you are tired of antiquated processes and a lack of appetite for constant improvement and positive change and if you want an incredible opportunity to prove what you are capable of and be recognised and rewarded for it, then APPLY NOW!

This is a rare opportunity to build a truly respected Service Desk and your success will create exceptional career opportunities for you.
Starting salary £40,000 - £45,000 + Full Company Benefits.