Customer Service Coordinator

Customer Service Coordinator/Administrator 
Exeter outskirts
Permanent 
£27k - £28k 

Do you want to work in a stunning location on the outskirt of Exeter close to good transport links?

A fantastic role offering fabulous benefits, brand new modern offices/Facilities and a chance to grow within the Housing industry!

You will be working within the Customer Service team to assist customers with defects and aftercare on their properties and providing a high level of customer service at all times.

Responsibilities:

• Liaison and coordinating contractors & maintenance teams to provide support to properties
• Speaking with customers reporting defects / creating reports
• Booking in appointments and keeping customers informed at all times
• Raising work schedules and using the Coins systems
• One day a week to provide more Administration support for the team 
• Occasional site visits if needed 

Experience required:

• Proven experience working within a customer focused role
• Ideally worked within Housing/Construction sector but not essential 
• Good IT skills & knowledge of the Coins system ( training can be given )
• Experience within administration
• Team player, excellent communicator
• Good telephone manor and problem solver 

The client are offering a competitive benefits package and lots of benefits to include provide medical insurance, access to purchase additional holiday, share scheme, cycle to work and lots more.

Working within a well-established company and having the opportunity to progress within the Housing sector.