band 4 IT Service Delivery Technician, Grays Essex Job In Grays

band 4 IT Service Delivery Technician, Grays Essex


  • £15.00 per hour
  • Posted: 01/03/2019
  • Grays
  • Job Ref: ITESS
  • Temporary

Job Details

Are you a Band 4 Service Delivery Technician looking for a Full Time position based in Grays, Essex ? We are currently looking for a temporary worker with at least 2 years of relevant experience. We are looking for someone to start ASAP for an initial period of 6 weeks. We are looking for someone for 5 days a week.

 

TITLE:

 

 Service Delivery Technician

 

ACCOUNTABLE TO:

 

 Director of IT

 

GRADE:

 AFC Band 4

 

ROLE SUMMARY


 
  • “Responsible for ensuring that the values outlined in the NHS Constitution are adhered to daily and any matters of concern are raised with the relevant Line Manager or through the necessary processes within the Trust - Responsible for delivering a compassionate, dignified and respectful service to patients at all times.”

Job Summary

 

To provide a professional interface for our customers and users to ensure high quality services and resolution of incidents as quickly as possible.

 

Entering of all incidents into the Service Desk Service Management Systems, ensuring information is processed in a timely, accurate manor in line with departmental processes.

 

Provide a 1st and 2nd line support service to internal customers (users) via telephone, email and remote sessions.  Providing guidance from initial contact through to resolution and closure by handling and responding to enquiries, which may at times be complex for non IM&T Staff.

 

Support the Service Desk Team Leader in providing timely, accurate records for analytical reporting of the overall performance of the Service Desk.

 


 

    

Grade: Band 4

Pay: £15.00 per hour

Speciality: Service Delivery Technician

Locations: Grays, Essex

Start Date: ASAP

Hours: 37.5 hours per week.

Pertemps Medical Professionals are one of the Leading Providers to the NHS and Private Sector we are on the National Framework for (LPP, CCS and HTE), and First Tier Supplier to BMI, Ramsay, Virgin Care.

We offer a first class and friendly service and have a dedicated team available to assist you with your individual needs.

We provide the following Benefits:
  • £100 Loyalty Bonus once you have worked 12 WEEKS. (New applicants only.)
  • Training and Support
  • Refer a friend Scheme - £150
  • Fast Track Registration
  • Weekly pay - 2 payrolls a week
  • 24 hour service
  • First class service
If you meet the above criteria and would like to apply please contact either Garry or George on the AHP Team. 

 

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