Sales & Customer Service Advisor

An exciting opportunity has arisen to join a well-established and growing organisation as a Sales & Customer Service Advisor. We are looking for a motivated and customer-focused individual who enjoys building relationships, achieving sales targets, and delivering an exceptional customer experience.
Working within a friendly and supportive team, you will be responsible for handling both inbound and outbound enquiries, converting leads into sales, and providing expert advice to customers on a range of products and services.

Shift patterns will vary Monday - Friday from 8.30am - 7pm, and one working weekend every 4 weeks.

Location: West London
Salary: £26,520 per annum + Uncapped Commission + Excellent Benefits
Contract: Permanent | Full-Time

Key Responsibilities

• Manage inbound and outbound sales enquiries.
• Build strong relationships with new and existing customers.
• Understand customer requirements and recommend suitable products and services.
• Prepare tailored quotations and identify opportunities to upsell additional products.
• Accurately update and maintain customer records using the CRM system.
• Process customer orders, deposits, and follow-up activities.
• Deliver outstanding customer service throughout the sales journey.
• Resolve customer queries and escalate complaints where appropriate.

About You

We're looking for someone who is enthusiastic, confident, and passionate about delivering excellent customer service.
You will ideally have:

• A minimum of 2 years' experience within a call centre, contact centre, or telephone sales environment.
• Proven experience working towards sales targets and KPIs.
• Excellent communication and relationship-building skills.
• A confident and professional telephone manner.
• Strong organisational skills with the ability to manage multiple tasks.
• Experience using CRM systems and Microsoft Office.
• The ability to work well under pressure in a fast-paced environment.
• A positive attitude and a strong desire to achieve results.

What's on Offer

• Competitive basic salary of £26,520
• Uncapped commission with excellent earning potential
• Permanent, full-time position
• Supportive and collaborative working environment
• Ongoing training and development opportunities
• Career progression within a growing organisation
• Comprehensive employee benefits package

If you're an ambitious sales professional looking to develop your career with a reputable organisation, we'd love to hear from you.


Apply now for the Sales & Customer Service Advisor.