IT Service Transition Manager

Service Transition Lead | 24 Month Fixed Term Contract | Hybrid / Manchester (min 2 days in the office)
 
An experienced Service Transition Lead is required to join an Enterprise Level team and play a key role in ensuring new and changed IT services are successfully transitioned into live operation.
 
*You must have strong IT Tech ‘Service Transition’ experience to apply*
 
Successful candidate will be working across a varied portfolio of projects, partnering with delivery teams, Service Owners and stakeholders to drive service readiness, manage go-live activities and ensure services are fully supported from day one.
 
The Role:

• Lead end-to-end service transition activities across multiple Enterprise level projects.
• Assess service readiness and manage Service Acceptance.
• Chair Go-Live Readiness meetings and coordinate successful handovers.
• Work closely with Project Managers, Service Owners and operational teams.
• Identify and manage transition risks, issues and dependencies.
• Drive continuous improvement across Service Transition processes.

 
To apply you should have the following skills and experience:

• Solid experience in IT Service Transition, NOT just BAU IT Service Management or IT Project Delivery.
• Strong knowledge of ITIL (be certified) and ITSM best practice.
• Excellent stakeholder management and communication skills.
• Experience managing complex transitions across multiple teams.
• PRINCE2, Agile or experience within a large or regulated organisation.

 
With the role comes:

• Salary range of £59,000 - £60,700
• 24 month fixed term contract (FTC)
• Hybrid working (min two days in our Manchester office)
• 35 hour working week + other excellent benefits
• Opportunity to shape and improve IT Service Transition within a collaborative Enterprise Technology team.

 
2 stage interview process - MS Teams & F2F in Manchester
 
Stuart Graham
Click Recruitment
Stuart.graham@clickrecruiting.co.uk