Senior Housing Officer (Temp-Perm: South London)

A reputable housing provider in South London is seeking an experienced Senior Neighbourhood Officer to join their housing operations team on a temp-to-perm basis.

Location: South London
Rate: £28.50 - £30.00 per hour Umbrella / £22.00-23.50 PAYE (depending on experience)
Contract: Temp to Perm
Working Pattern: 35 hours per week | 4 days office based | 1 day WFH by agreement
Start Date: Immediate Start Available
DBS: Clear DBS required

The ideal housing professional will be managing under 500 properties across multiple sites throughout South London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within smaller Housing Associations/Local Authority or community-focused providers.
This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of complex cases and support junior staff whilst delivering an excellent resident-focused service.

Key Responsibilities

• Managing a full housing management caseload
• Leading on Anti-Social Behaviour (ASB), neighbour disputes and tenancy breaches
• Managing rent arrears and income recovery cases
• Overseeing void management processes and tenancy sign-ups
• Supervising and supporting a junior staff
• Conducting tenancy audits, estate inspections and compliance checks
• Initiating legal action where required
• Liaising with maintenance teams regarding communal and property issues
• Supporting tenant engagement and community initiatives
• Producing performance and arrears reports for senior management

Essential Experience

• Minimum 5 years’ experience within social housing
• Strong end-to-end housing management experience
• Proven background managing:
  • ASB cases
  • Rent arrears
  • Void management
  • Tenancy audits
• Experience supervising or mentoring staff
• Up-to-date knowledge of housing legislation and tenancy management practice
• Experience working within a smaller Housing Association environment would be highly advantageous
• Strong IT skills and experience using housing management systems

Desirable

• Level 3 Housing qualification or willingness to work towards
• CIH membership
• Income maximisation experience

You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment.
The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch.

Additional Information

• All staff are expected to attend the office on Wednesdays
• Office located within walking distance of a South London Underground station
• Immediate interviews and start available

If you are an experienced Senior Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today.