Complaint Handler

We are proud to be working with an award-winning company based in the heart of Manchester, who are currently looking to expand their team with 2 Complaints Handlers.

*** This is an immediate start contract postition for 6 months and will be hybrid based out of the Manchester Ciry Centre Office, with a WFH option for 2 days per week ***

The overall purpose of the role is to provide knowledgeable, accurate and efficient service for customersby delivering an excellent complaint handling service across all channels, and to act as a senior point of contact for all  escalated and complex queries.  

Key Responsibilities:

• Friendly and professional resolution service in line with regulations whilst providing excellent customer service
• Produce high quality detailed letters and make sound decisions on outcomes and compensation
• Keep customer updated at all times
• Maintain customer records and update account information

Skills and Experience:

• Experience of working in a complaints role previously is essential for all applicants for this opportunity 
• Understanding of a regulated environment 
• Be able to demonstrate a clear understanding of regulations regarding FCA Complaint handling and role of the Financial Ombudsman

Personal Attributes:

• Clear communicator
• Strong Team Player
• Driven by customer service and resolving disputes

If you are available to start immediately and have experience in a complaint handler role then please click apply and submit your CV for immediate review, 

Best of Luck with your application,