Service Manager


£40,000 - £50,000 Per Annum

Full Time


Suffolk, Suffolk

Construction And Property

Posted about 2 months ago

Expires in 1 month

Job Description
Service Manager - Machinery Manufacturing

Do you want to join a growing and progressive company who are specialists in machinery dealers and suppliers?

Do you thrive best when working for a smaller company, but also want the financial security of being paid in line with the market rate?

If so, Elite Consultancy Network have the perfect opportunity for you!

We are leading the search for a Service Manager to join one of the UK's leading experts in heavy construction machinery dealerships and suppliers. Perhaps you’re currently an Engineer looking for your next step up? Or are you an experienced Service Manager looking to join a company who really value their employees and encourage progression in the workplace?

What’s involved in the role
  • To control resources with the object of achieving a high level of customer satisfaction, both internal & external
  • To ensure the engineers (internal and external) have the correct tooling, Van stock and any appropriate jigs
  • To ensure that engineers comply with the Company’s and Customer’s regulations
  • Work closely with the Aftersales Manager to ensure compliance with all the Company’s and Customer’s health and safety regulations
  • To work with the other departments internally to ensure harmony within the company
  • Control general service enquires and the sale of after sales service to customers
  • Maintain H&S both internally and externally according to the H&S Policy
  • To ensure all Service departmental vehicles are maintained and serviced in line with cost effective methods
  • Dealing with dissatisfied customers and managing complaints
  • To carry out assessments of trade in machinery and document a per auditing process
  • To carry out customer visits and advanced troubleshooting with manufacturers
  • Supervising the warranty systems, and liaise with customers, employees, other departments, and suppliers
  • Work in Progress is constantly monitored and kept to an acceptable level
What you will need
  • Knowledge of plant and its working environment
  • Flexibility to travel and stay out overnight where required for the needs of the business
  • Hard working ethic with an understanding and experience of completing ‘price work’ to a high standard
  • Relevant experience and knowledge of servicing/maintaining plant and heavy equipment
  • Based within a commutable distance to in/around Suffolk
  • Willingness to go above and beyond and enthusiastic towards their work
  • Wants to grow with the company and embrace the variation on work, industry & location
  • Wants to be part of a dynamic team and make a difference
  • Positive and responsible with a solutions-based attitude

Amelie Scerri

01902 291791

Division V52

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