£36,231 - £37,000 Per Annum
Full Time
Permanent
Hebburn, Tyne and Wear
Engineering And Technical
Posted 1 hour ago
Expires In 29 Days
Job Description
Customer Support Representative (Field-Based)
Reading (must live within 1 hour)
£37,000 per annum + excellent bonus & commission (guaranteed bonus for first 6 months)
Field-based role – 3 days per week on the road
We are working on behalf of a well-established and growing organisation within the heavy equipment sector to recruit a Customer Support Representative. This is a fantastic opportunity for a commercially minded, customer-focused individual to join a dynamic aftersales team and play a key role in driving service and parts growth across a regional territory.
This is a field-based role, ideal for someone who enjoys being out with customers, building relationships, and identifying new business opportunities.
The Role As a Customer Support Representative, you will be responsible for maximising aftersales revenue while ensuring outstanding customer satisfaction. You’ll act as a trusted advisor to customers, promoting service solutions, parts, and digital offerings while identifying new opportunities for growth.
Key Responsibilities:
Sales Growth & Customer Satisfaction:
Reading (must live within 1 hour)
£37,000 per annum + excellent bonus & commission (guaranteed bonus for first 6 months)
Field-based role – 3 days per week on the road
We are working on behalf of a well-established and growing organisation within the heavy equipment sector to recruit a Customer Support Representative. This is a fantastic opportunity for a commercially minded, customer-focused individual to join a dynamic aftersales team and play a key role in driving service and parts growth across a regional territory.
This is a field-based role, ideal for someone who enjoys being out with customers, building relationships, and identifying new business opportunities.
The Role As a Customer Support Representative, you will be responsible for maximising aftersales revenue while ensuring outstanding customer satisfaction. You’ll act as a trusted advisor to customers, promoting service solutions, parts, and digital offerings while identifying new opportunities for growth.
Key Responsibilities:
Sales Growth & Customer Satisfaction:
- Drive aftersales revenue by identifying customer needs and offering tailored solutions
- Build strong, long-lasting customer relationships through proactive engagement
- Promote a positive health & safety culture at all times
- Identify and secure new business opportunities within your region
- Follow up on leads and convert them into sales
- Promote genuine parts, lubricants, and consumables
- Maintain accurate records of sales activity and customer interactions
- Provide regular performance updates to senior stakeholders
- Monitor and report on competitor activity and market trends
- Carry out on-site machine inspections
- Produce quotations using internal systems
- Support delivery and handover of new equipment
- Provide customer training and familiarisation
- Promote service agreements, extended warranties, and maintenance packages
- Support digital platforms and fleet management tools
- Assist regional service and parts operations
- Provide cover for management when required
- Full UK driving licence
- Minimum 2 years’ experience in a similar role (ideally within OEM/heavy equipment)
- Strong organisational and time management skills
- Excellent communication and relationship-building ability
- Confident using IT systems including Microsoft Office
- Proactive, self-motivated, and able to manage a busy workload
- Experience working with heavy machinery (e.g. excavators, loaders, diesel engines)
- Technical qualifications or background in plant equipment
- Competitive salary of £37,000
- Excellent bonus and commission structure
- Guaranteed bonus for your first 6 months!
- Field-based flexibility with autonomy in your role
- Opportunity to join a growing and supportive team