Housing Solutions Assistant Job In Hammersmith & Fulham, Greater London

Housing Solutions Assistant


  • £15.61 - £19.55 per hour
  • Posted: 26/02/2020
  • Hammersmith & Fulham, Greater London
  • Job Ref: West London
  • Temporary

Job Details

A top performing West London local authority are looking for Housing Solutions Assistants to join the Housing and Regeneration department. As a Housing Solutions Assistant you will be required to:

  • Give appropriate advice and information to personal and telephone callers regarding the Housing Solutions Service
  • To provide financial management support to the Service – e.g. processing invoices
  • To co-ordinate and support the statutory reviews and complex cases service including case research and liaison with solicitors
  • To act as a point of contact for visitors and partner agencies, ensuring the correct information is passed on to the appropriate teams
General duties will include:
  • To answer the service’s telephone duty lines if designated officers are unavailable
  • To greet callers and give appropriate advice – face to face, by telephone or using writing communication as appropriate, identifying the nature of enquiries; to give general, non-casework advice and information
  • To arrange for officers in the service to provide further assistance where necessary by making appointments and passing on details of enquiries to relevant teams
  • To validate and certify invoices received by the service for a range of services
  • To be responsible for filing, copying documents, and retrieving files and documents as required
Please not that only shortlisted candidates will be contacted and provided with a full job description.