£26,000 - £30,000 Per Annum
Full Time
Permanent
Clapham, Greater London
Customer Service And Call Centre
Posted 17 hours ago
Expires In 28 Days
Job Description
Service Desk Administrator
Location: Clapham, London
Salary: £28,000 per annum
Hours: Full-time, Monday to Friday
Office-based
About the Role
We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.
The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.
This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.
Key Responsibilities
The ideal candidate will be:
This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business
Location: Clapham, London
Salary: £28,000 per annum
Hours: Full-time, Monday to Friday
Office-based
About the Role
We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.
The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.
This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.
Key Responsibilities
- Schedule and coordinate engineers across London.
- Allocate planned maintenance, servicing and reactive jobs to engineers.
- Manage and update the engineers' daily schedules.
- Liaise with engineers throughout the day to ensure jobs are completed on time.
- Contact customers and residents to arrange appointments and access.
- Manage incoming service requests and allocate jobs appropriately.
- Monitor outstanding and completed works.
- Update the service management system with job details and engineer information.
- Ensure engineers have the correct job information and access details.
- Follow up outstanding jobs, reports and paperwork.
- Assist with organising PPM and servicing schedules.
- Communicate changes to engineers and customers promptly.
- Deal with general customer and service enquiries.
- Assist with invoicing, purchase orders and general administration where required.
- Maintain accurate records and filing systems.
- Produce basic reports and spreadsheets.
- Support the Service Manager and wider operations team with day-to-day administration.
- Ensure a high level of customer service is maintained at all times.
The ideal candidate will be:
- Highly organised with excellent attention to detail.
- Confident communicating by telephone and email.
- Comfortable working in a busy, fast-paced service environment.
- Able to prioritise multiple jobs and changing schedules.
- Proactive and able to solve problems quickly.
- Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.
- Professional and confident when dealing with customers and engineers.
- A strong team player who can also work independently.
- Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.
- £28,000 per annum.
- Full-time, office-based position in Clapham, London.
- Monday to Friday working week.
- Opportunity to join an established and growing engineering business.
- Varied role with responsibility across the service and engineering operation.
- Opportunity for career progression and development.
- Supportive team environment.
This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business