Find a Job
Pertemps
£12.71 Per Hour
Full Time, Contract
Reading, Berkshire
Ref 191107520
Posted 1 day ago
Pertemps
£12.71 Per Hour
Full Time, Temporary
Leicester, Leicestershire
Ref 080131106
Posted 8 days ago
Pertemps
£26,000 Per Annum
Full Time, Permanent
Dunlop, East Ayrshire
Ref 232104002
Posted 25 days ago
Pertemps
£26,091 Per Annum
Full Time, Temporary
Darwen, Lancashire
Ref 112144664
Posted 18 days ago
Red Personnel
£25,500 Per Annum
Full Time, Permanent
London, Greater London
Ref 176104427
Posted 19 days ago
Pertemps
£15 Per Hour
Full Time, Temporary
Bristol, Bristol
Ref 043315040
Posted 1 day ago
Pertemps
£13 - £13.50 Per Hour
Full Time, Temporary
Ifield, West Sussex
Ref 447106576
Posted 5 days ago
Pertemps | The Scottish Government
£14.68 Per Hour
Full Time, Temporary
Wick, Highland
Ref 086109468
Posted 3 days ago
Frequently Asked Questions:
How many Customer Service Officer jobs are available on Pertemps?
There are 58 Customer Service Officer jobs available on Pertemps right now.
What does a Customer Service Officer do?
A Customer Service Officer is responsible for managing customer interactions, addressing inquiries, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and adherence to company service standards.
Tasks required include:
- Interact with customers through various channels, including phone calls, emails, and chat..
- Provide accurate and timely information to customers, addressing inquiries and offering assistance..
- Resolve customer concerns, complaints, or issues in a prompt and efficient manner..
- Document customer interactions and resolutions in the customer relationship management (CRM) system..
- Stay informed about company products or services to provide relevant information to customers..
- Collaborate with other departments to ensure timely resolution of customer issues..
- Gather and relay customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling additional products or services..
- Adhere to company policies, procedures, and service standards..
- Collaborate with team members to share knowledge and best practices..
What are the entry requirements for a Customer Service Officer?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.