Find a Job
RGB Recruitment
£20.81 Per Hour
Full Time, Contract
St Neots, Cambridgeshire
Ref 105923A
Posted 7 days ago
RGB Recruitment
£18.92 Per Hour
Full Time, Contract
Cambridge, Cambridgeshire
Ref 105923
Posted 9 days ago
Frequently Asked Questions:
How many German Customer Care Specialist jobs are available on Pertemps?
There are 42 German Customer Care Specialist jobs available on Pertemps right now.
What does a German Customer Care Specialist do?
A German Customer Care Specialist is a professional fluent in German who specializes in providing customer support and assistance in the German language. This role involves addressing inquiries, resolving issues, and ensuring a positive customer experience for German-speaking customers.
Tasks required include:
- Interact with customers in German through various communication channels, including phone calls, emails, and chat..
- Provide accurate and timely information to address customer inquiries and concerns..
- Resolve customer issues or complaints in a prompt and efficient manner..
- Document customer interactions and resolutions in the customer relationship management (CRM) system..
- Stay informed about company products or services to provide relevant information to German-speaking customers..
- Collaborate with other departments to ensure timely resolution of customer issues..
- Gather and relay customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling based on customer needs..
- Adhere to company policies, procedures, and service standards..
- Collaborate with team members to share insights and best practices for customer care in the German market..
What are the entry requirements for a German Customer Care Specialist?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.