£30,000 - £30,030 Per Annum
Full Time
Permanent
Bristol, Bristol
Customer Service And Call Centre
Posted 7 days ago
Expires In 22 Days
Job Description
Title: Student Experience Team Leader
Location: Bristol
Salary: £30,030 per annum + bonus + benefits
Contract: Permanent
Hours: 37.5 per week (5 days out of 7, 7am–10pm with weekend rota approx. once a month). You would be able to work 9 – 5 some days, with approx. 2 or 3 out of the 5 days being a core shift so 7 am – 3 pm or 2 – 10 pm.
Are you someone who leads with empathy, handles a busy day with good humour, and enjoys helping others find their feet? We’re recruiting a Student Experience Team Leader for our client who will oversee daily operations at a modern student accommodation site in Bristol.
This role suits someone who enjoys balancing people leadership with hands-on problem solving. You’ll support a dedicated team, contribute to a safe and welcoming living environment, and help build a sense of community for students far from home. No two days look alike, which keeps things interesting.
Key Responsibilities
What We’re Looking For
What’s on Offer
Location: Bristol
Salary: £30,030 per annum + bonus + benefits
Contract: Permanent
Hours: 37.5 per week (5 days out of 7, 7am–10pm with weekend rota approx. once a month). You would be able to work 9 – 5 some days, with approx. 2 or 3 out of the 5 days being a core shift so 7 am – 3 pm or 2 – 10 pm.
Are you someone who leads with empathy, handles a busy day with good humour, and enjoys helping others find their feet? We’re recruiting a Student Experience Team Leader for our client who will oversee daily operations at a modern student accommodation site in Bristol.
This role suits someone who enjoys balancing people leadership with hands-on problem solving. You’ll support a dedicated team, contribute to a safe and welcoming living environment, and help build a sense of community for students far from home. No two days look alike, which keeps things interesting.
Key Responsibilities
- Line-manage a Student Experience Team, supporting performance, well-being, and day-to-day direction.
- Create rotas, set objectives, and ensure consistent service delivery.
- Act as the escalation point for incidents, responding with calm professionalism.
- Maintain high standards across shared spaces in partnership with facilities and housekeeping teams.
- Support students with welfare needs and everyday queries, fostering a positive living experience.
- Deliver events and activities that help residents connect and settle.
- Contribute to occupancy, revenue, and customer experience targets.
What We’re Looking For
- Experience managing or supervising a team.
- Experience within purpose-built student accommodation would be an advantage but not essential.
- Background in hospitality, customer service, accommodation, or retail is ideal but not essential.
- Confident and welcoming approach, and previous B2B
- A supportive, people-first leadership style.
- Strong communication skills and the ability to stay level-headed under pressure.
- A collaborative approach and confidence working across different teams and shifts.
What’s on Offer
- Performance-related bonus (paid twice per year)
- 25 days annual leave + bank holidays, with options to buy/sell days
- Pension contributions up to 11%
- Life assurance (4× salary)
- Health cash plan, well-being support, and a range of employee benefits
- Volunteering day, retail discounts, and development opportunities
- Additional family-support benefits, including discounted accommodation for dependants