Sales Administrator

Sales Administrator 
West Bromwich

We are looking to hire a Sales Administrator to work for a manufacturing company located in West Bromwich. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring orders are input accurately and efficiently on our in-house system.

The main duties will be:

• Manage and update customer information using the in-house system
• Ensure data accuracy and accessibility.
• Process sales orders, quotations and be the point of contact for customers
• Provide exceptional customer service by responding promptly to client inquiries via email, telephone
• Customer order updates and development including customer feedback
• Working with the external sales team and providing support
• Raising purchase orders and liaison with suppliers
• Ensure timely completion of all administrative duties while adhering to organisational policies.
• Other duties that may arise within the customer service team including sickness and holiday cover.

Person Specification

• You should be computer literate and happy using new systems.
• Experience dealing with customers and providing quotations
• Dealing with customer complaints and problem solving
• Able to work on your own initiative as well as part of a team
• Self-motivated, confident and focused
• Professional, courteous and a team player
• Strong organisational skills with the ability to prioritise tasks efficiently.
• Excellent communication skills in English, both written and verbal.
• Proven experience in sales administration or a similar administrative role.
• Exceptional time management skills to handle multiple tasks simultaneously.
• Customer service orientation with a professional attitude towards clients and colleagues.
• Expereince in a similar role - within packaging industry

In return the company will provide the following benefits :

• Canteen
• Company pension
• Free parking
• On-site parking