£21.41 Per Hour
Full Time
Temporary
Hillingdon, Greater London
Legal
Posted 2 hours ago
Expires In 29 Days
Job Description
Repairs Complaints & Legal OfficerLocation: Hillingdon, Greater London
Pay Rate: £21.41 per hour
Contract: Temporary, Full-Time
Location: Uxbridge, Middlesex, UB8 3EU
Hybrid Working: Available after training period (minimum one month) – 1 day per week working from home
About the Role: We are seeking a proactive and customer-focused Repairs Complaints & Legal Officer to join the Maintenance Service team. This is an excellent opportunity for someone with strong complaint-handling experience who enjoys problem-solving, managing complex cases, and delivering positive outcomes for residents.
The primary focus of the role will be managing housing disrepair claims, alongside investigating and responding to a range of customer complaints, legal enquiries, insurance claims, and Freedom of Information (FOI) requests.
Working closely with Legal Services, contractors, council departments, and operational teams, you will play a key role in ensuring cases are resolved efficiently, professionally, and in line with service standards.
Key Responsibilities
Pay Rate: £21.41 per hour
Contract: Temporary, Full-Time
Location: Uxbridge, Middlesex, UB8 3EU
Hybrid Working: Available after training period (minimum one month) – 1 day per week working from home
About the Role: We are seeking a proactive and customer-focused Repairs Complaints & Legal Officer to join the Maintenance Service team. This is an excellent opportunity for someone with strong complaint-handling experience who enjoys problem-solving, managing complex cases, and delivering positive outcomes for residents.
The primary focus of the role will be managing housing disrepair claims, alongside investigating and responding to a range of customer complaints, legal enquiries, insurance claims, and Freedom of Information (FOI) requests.
Working closely with Legal Services, contractors, council departments, and operational teams, you will play a key role in ensuring cases are resolved efficiently, professionally, and in line with service standards.
Key Responsibilities
- Investigate and respond to housing disrepair claims, ensuring cases are managed effectively from receipt to resolution.
- Handle formal complaints and enquiries from residents, MPs, councillors, and other stakeholders.
- Manage and respond to Freedom of Information (FOI) requests and insurance claims relating to the Maintenance Service.
- Liaise with Legal Services, contractors, and internal departments to gather information and progress cases.
- Prepare reports, correspondence, and legal documentation as required.
- Provide feedback, recommendations, and quality assurance support to managers and service teams.
- Monitor case progress and ensure responses are accurate, timely, and customer-focused.
- Support the council in legal proceedings, including preparing witness statements and attending court when required alongside legal representatives.
- Experience investigating and resolving complaints in a customer service, housing, repairs, or public sector environment.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage a varied and demanding caseload.
- Confidence working with multiple stakeholders and building effective professional relationships.
- The ability to analyse information, identify solutions, and make sound decisions.
- Experience dealing with legal, insurance, housing disrepair, or regulatory matters is desirable but not essential, as training can be provided.