£36,000 - £38,000 Per Annum
Full Time
Permanent
Glasgow, Glasgow City
Human Resources And Recruitment
Posted 2 hours ago
Expires In 29 Days
Job Description
Salary: £35,000 – £38,000 + £4,000 Annual Commission Scheme + Company Car
Hours: 40 hours per week (08:30 – 17:30 core hours)
Location: Multi-site operational environment (onsite)
Contract: Permanent
Our client, a leading national provider of workforce and recruitment solutions, is looking to appoint an ambitious and driven Cluster Manager to oversee a high-profile, multi-site operation. This is an excellent opportunity for an experienced leader who enjoys managing complex operations, developing high-performing teams, and delivering exceptional service within a fast-paced, high-volume environment. This role offers genuine scope to make an impact not just managing day-to-day operations, but shaping performance, driving continuous improvement, and building strong partnerships with key stakeholders. If you are a confident operational leader with strong commercial awareness and a passion for delivering results, this could be the next step in your career.
Key Responsibilities
Leadership & Team Management
Operational & Service Delivery Management
Performance & Continuous Improvement
What Makes This Role Attractive
This is not simply a supervisory role it is a hands-on leadership position with genuine responsibility and influence. You will be trusted to manage a complex, high-volume operation while developing your team and driving measurable performance improvements. The role offers strong visibility, autonomy, and the opportunity to build leadership capability within a nationally recognised organisation delivering essential workforce solutions.
This position would particularly suit someone who enjoys:
About You
You will likely have experience in one or more of the following environments:
Essential Skills & Experience
Hours: 40 hours per week (08:30 – 17:30 core hours)
Location: Multi-site operational environment (onsite)
Contract: Permanent
Our client, a leading national provider of workforce and recruitment solutions, is looking to appoint an ambitious and driven Cluster Manager to oversee a high-profile, multi-site operation. This is an excellent opportunity for an experienced leader who enjoys managing complex operations, developing high-performing teams, and delivering exceptional service within a fast-paced, high-volume environment. This role offers genuine scope to make an impact not just managing day-to-day operations, but shaping performance, driving continuous improvement, and building strong partnerships with key stakeholders. If you are a confident operational leader with strong commercial awareness and a passion for delivering results, this could be the next step in your career.
Key Responsibilities
Leadership & Team Management
- Provide strong, visible leadership across multiple operational sites
- Manage, coach, and develop a team to achieve high levels of performance and engagement
- Set clear objectives, monitor progress, and support professional development
- Foster a positive, inclusive, and high-performing team culture
- Lead by example, promoting accountability, resilience, and collaboration
Operational & Service Delivery Management
- Take ownership of day-to-day operational performance across your cluster
- Ensure workforce levels meet forecasted demand and service requirements
- Manage resource planning, scheduling, and contingency planning
- Drive service delivery standards to consistently meet and exceed KPIs and SLAs
- Act as the escalation point for operational challenges and service issues
- Ensure continuity of service during peak periods and operational pressures
- Maintain accurate reporting and documentation across operational systems
Performance & Continuous Improvement
- Analyse operational data and management information to identify trends and opportunities
- Drive efficiency improvements and process enhancements
- Support business growth through proactive planning and service optimisation
- Contribute to strategic planning and operational development
- Deliver against financial targets, productivity measures, and performance indicators
What Makes This Role Attractive
This is not simply a supervisory role it is a hands-on leadership position with genuine responsibility and influence. You will be trusted to manage a complex, high-volume operation while developing your team and driving measurable performance improvements. The role offers strong visibility, autonomy, and the opportunity to build leadership capability within a nationally recognised organisation delivering essential workforce solutions.
This position would particularly suit someone who enjoys:
- Leading teams in fast-paced operational environments
- Managing multiple sites or functions
- Taking ownership of performance and service delivery
- Driving change and continuous improvement
- Working closely with senior stakeholders
- Making decisions and solving problems in real time
About You
You will likely have experience in one or more of the following environments:
- Recruitment or workforce management
- Logistics or distribution
- Operations or service delivery
- Manufacturing or industrial settings
- High-volume staffing environments
- Multi-site operational management
Essential Skills & Experience
- Proven experience managing teams within a fast-paced operational environment
- Experience overseeing multi-site or high-volume operations
- Strong leadership and people management capability
- Excellent stakeholder and relationship management skills
- Strong organisational and planning skills
- Commercial awareness and performance focus
- Ability to manage competing priorities and operational pressures
- Sound understanding of compliance, governance, and operational standards
- Confident decision-maker with strong problem-solving ability