Account Manager

Salary: £35,000 – £38,000 + £4,000 Annual Commission Scheme + Company Car

Hours: 40 hours per week (08:30 – 17:30 core hours)

Location: Multi-site operational environment (onsite)

Contract: Permanent

Our client, a leading national provider of workforce and recruitment solutions, is looking to appoint an ambitious and driven Recruitment Manager to oversee a high-profile, multi-site operation. This is an excellent opportunity for an experienced leader who enjoys managing complex operations, developing high-performing teams, and delivering exceptional service within a fast-paced, high-volume environment. This role offers genuine scope to make an impact  not just managing day-to-day operations, but shaping performance, driving continuous improvement, and building strong partnerships with key stakeholders. If you are a confident operational leader with strong commercial awareness and a passion for delivering results, this could be the next step in your career.





Key Responsibilities

Leadership & Team Management

• Provide strong, visible leadership across multiple operational sites

• Manage, coach, and develop a team to achieve high levels of performance and engagement

• Set clear objectives, monitor progress, and support professional development

• Foster a positive, inclusive, and high-performing team culture

• Lead by example, promoting accountability, resilience, and collaboration

Operational & Service Delivery Management

• Take ownership of day-to-day operational performance across your cluster

• Ensure workforce levels meet forecasted demand and service requirements

• Manage resource planning, scheduling, and contingency planning

• Drive service delivery standards to consistently meet and exceed KPIs and SLAs

• Act as the escalation point for operational challenges and service issues

• Ensure continuity of service during peak periods and operational pressures

Compliance, Governance & Risk Management

• Ensure full compliance with all legal, regulatory, and contractual requirements

• Oversee pre-employment screening, workforce documentation, and audit readiness

• Monitor compliance with working time regulations and operational policies

• Identify risks proactively and implement mitigation strategies

• Maintain accurate reporting and documentation across operational systems

Performance & Continuous Improvement

• Analyse operational data and management information to identify trends and opportunities

• Drive efficiency improvements and process enhancements

• Support business growth through proactive planning and service optimisation

• Contribute to strategic planning and operational development

• Deliver against financial targets, productivity measures, and performance indicators

What Makes This Role Attractive

This is not simply a supervisory role it is a hands-on leadership position with genuine responsibility and influence. You will be trusted to manage a complex, high-volume operation while developing your team and driving measurable performance improvements. The role offers strong visibility, autonomy, and the opportunity to build leadership capability within a nationally recognised organisation delivering essential workforce solutions.

This position would particularly suit someone who enjoys:

• Leading teams in fast-paced operational environment

• Managing multiple sites or functions

• Taking ownership of performance and service delivery

• Driving change and continuous improvement

• Working closely with senior stakeholders

• Making decisions and solving problems in real time

About You

You will likely have experience in one or more of the following environments:

• Recruitment or workforce management

• Logistics or distribution

• Operations or service delivery

• Manufacturing or industrial settings

• High-volume staffing environments

• Multi-site operational management

Essential Skills & Experience

• Proven experience managing teams within a fast-paced operational environment

• Experience overseeing multi-site or high-volume operations

• Strong leadership and people management capability

• Excellent stakeholder and relationship management skills

• Strong organisational and planning skills

• Commercial awareness and performance focus

• Ability to manage competing priorities and operational pressures

• Sound understanding of compliance, governance, and operational standards

• Confident decision-maker with strong problem-solving ability

• Resilient, adaptable, and results-driven approach

If this sounds like a role for you then apply here for a confidential chat.