Contact Centre Team Leader

If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact. You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstanding service every day.
This role offers the chance to combine hands-on leadership with coaching and strategy—perfect for someone who enjoys rolling up their sleeves while also influencing team performance at a higher level.

Monday - Friday 9am – 5.30pm
Saturday 9am - 1pm (Saturday’s you will be required to work 1 Saturday in 4)
Onsite - Northampton 

What You’ll Be Doing

• Leading, motivating, and developing a team across customer service and sales activities
• Creating a positive, high-performance culture where people feel supported and empowered
• Coaching team members through regular feedback, 1:1s, and on-the-job guidance
• Monitoring performance and using data to identify trends and opportunities for improvement
• Managing day-to-day operations, including workload planning and team organisation
• Stepping in to support the team during busy periods or complex customer interactions

What We’re Looking For You don’t need industry-specific experience to succeed here—what matters most is your ability to lead, inspire, and bring out the best in others.
We’re looking for someone who is:

• An experienced team leader in a customer service or sales environment
• A confident communicator who can engage and motivate different personalities
• Organised and adaptable, with the ability to juggle priorities
• Passionate about coaching and developing people
• Comfortable working with performance data and targets
• Empathetic and patient, especially when supporting customers with different needs

What You’ll Get in Return

• Competitive salary: £28,000 – £34,000 (depending on experience)
• Quarterly bonus scheme (approx. 10% OTE)
• 25 days holiday + bank holidays, increasing with service
• An extra day off to celebrate your birthday
• Full training and ongoing development opportunities
• A supportive team environment where your contribution is recognised