Fault Reporting Operative

Fault Reporting Operative
Location: Leeds
Salary: £15.28 - £16.73 per hour
Hours: Full Time, Offie Baased,  Monday to Friday, 8:00am and 6:00pm
Contract: Temp, 13-month Maternity Cover
Start Date: 1st July 2026
 
We are recruiting for a Fault Reporting Operative to join the Fault Reporting team within the Customer Service Directorate of a major energy network operator.

Whilst the team sits within Customer Service, this is not a traditional customer service role. The position is focused on the accurate processing, auditing and analysis of Low Voltage fault information and supporting operational activities across the business.
 
Key Responsibilities

• Accurately input complex Low Voltage fault reports into the Outage Management System.
• Audit Low Voltage fault reports to ensure compliance with business requirements.
• Correct and amend fault reports identified through audit processes.
• Analyse system data and site information.
• Interrogate Low Voltage network records.
• Input and maintain data within MS Access databases.
• Prepare data for annual Quality of Service regulatory submissions.
• Support wider business activities relating to Customer Service and 12-hour restoration targets.

 
Skills and Competencies

• Strong IT and data entry skills.
• Good attention to detail and accuracy.
• Ability to interpret information and identify discrepancies.
• Strong problem-solving and decision-making skills.
• Good written and verbal communication skills.
• Ability to work effectively as part of a team.

Essential Requirements

• Minimum of 2 A Levels or an equivalent NVQ, Business qualification or ILM qualification.
• Good working knowledge of Microsoft Office applications.

 
Desirable Experience

• Previous office-based experience.
• Experience using Outage Management Systems.
• Knowledge of Low Voltage network operations.

 
This role would suit someone who enjoys working with data, has a high level of accuracy and is comfortable working in a structured office environment.

If you are interested in the above position, please contact Cathryn Smedley on 0113 2469339.