Tribunals, Mediations & Complaints Manager -North London

Tribunals, Mediations & Complaints Manager -North London
Rate of pay: Up to £500 per day
Contract Duration: 3-month contract
Working Arrangements: Office attendance required every Wednesday

Pertemps are currently recruiting for an experienced Tribunals, Mediations & Complaints Manager to join a North London local authority on an initial 3-month contract.
This is a key role requiring a candidate with strong expertise in SEND tribunals, mediations, and the management of complex complaints.

Key Responsibilities:

• Lead and manage the tribunal and mediation function within the SEND service
• Oversee and coordinate responses to formal complaints, ensuring statutory compliance
• Represent the local authority at tribunal hearings and mediation meetings
• Work closely with legal services, senior leadership, and external stakeholders
• Ensure high-quality case management and timely resolution of cases

Key Requirements:

• Significant experience in SEND tribunals and mediation
• Strong understanding of relevant legislation and statutory frameworks
• Proven track record in managing complex complaints
• Excellent communication and stakeholder management skills
• Ability to attend the office in North London every Wednesday

Why work through Pertemps?
By applying through Pertemps, you’ll benefit from:

• A dedicated consultant with access to roles nationwide and available whenever you need support
• A simple online registration process
• Attractive referral schemes and incentives
• Ongoing compliance fully managed for you
• Prompt and reliable payroll
• …and much more!

📞 To discuss this role in more detail, please contact Freya Joseph on 07471 306880 or email Freya.joseph@pprsocialcare.co.uk.