Call Centre Sales Advisor

An exciting opportunity has arisen to join a well-established and growing organisation as a Call Centre Sales Advisor. We are looking for a motivated and customer-focused individual who enjoys building relationships, achieving sales targets, and delivering an exceptional customer experience.
Working within a friendly and supportive team, you will be responsible for handling both inbound and outbound enquiries, converting leads into sales, and providing expert advice to customers on a range of products and services.

Shift patterns will vary Monday - Friday from 8.30am - 7pm, and one working weekend every 4 weeks.

Location: West London
Salary: £25,500 per annum + Uncapped Commission + Excellent Benefits
Contract: Permanent | Full-Time

Key Responsibilities

• Manage inbound and outbound sales enquiries.
• Build strong relationships with new and existing customers.
• Understand customer requirements and recommend suitable products and services.
• Prepare tailored quotations and identify opportunities to upsell additional products.
• Accurately update and maintain customer records using the CRM system.
• Process customer orders, deposits, and follow-up activities.
• Deliver outstanding customer service throughout the sales journey.
• Resolve customer queries and escalate complaints where appropriate.
• Work towards individual and team sales targets and KPIs.
• Support the wider team with administrative duties and performance reporting.

About You

We're looking for someone who is enthusiastic, confident, and passionate about delivering excellent customer service.
You will ideally have:

• A minimum of 2 years' experience within a call centre, contact centre, or telephone sales environment.
• Proven experience working towards sales targets and KPIs.
• Excellent communication and relationship-building skills.
• A confident and professional telephone manner.
• Strong organisational skills with the ability to manage multiple tasks.
• Experience using CRM systems and Microsoft Office.
• The ability to work well under pressure in a fast-paced environment.
• A positive attitude and a strong desire to achieve results.

What's on Offer

• Competitive basic salary of £25,500
• Uncapped commission with excellent earning potential
• Permanent, full-time position
• Supportive and collaborative working environment
• Ongoing training and development opportunities
• Career progression within a growing organisation
• Comprehensive employee benefits package

If you're an ambitious sales professional looking to develop your career with a reputable organisation, we'd love to hear from you.


Apply now for the Call Centre Sales Advisor role.