IT Service Transition Lead

IT Service Transition Lead | 24 Month Fixed Term Contract | Hybrid / Manchester (min 2 days in the office) | £57,000–£60,700 + benefits | ASAP start

*You must have strong IT Tech ‘Service Transition’ experience to apply*

We’re looking for an experienced Service Transition Lead to join a maturing, enterprise level IT Service Transition function within a large, complex and highly regulated organisation.

This is a hands on role working across major technology programmes, ensuring new and changed services are ready, supportable and successfully transitioned into live operation.


The role:

• Lead Service Transition across multiple projects and programmes.
  
  
• Own service acceptance, go-live readiness and handover into support.
  
  
• Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.
  
  
• Identify and manage transition risks, issues and dependencies.
  
  
• Lead Go-Live Readiness and Acceptance into Service checkpoints.
  
  
• Ensure documentation, knowledge transfer and support arrangements are in place.
  
  
• Help improve and mature Service Transition processes and governance.
  
  

To apply you should have the following:

• Strong, proven Service Transition experience – not purely BAU Service Management.
  
  
• Excellent stakeholder management and communication skills.
  
  
• Experience managing complex, cross-functional IT transitions.
  
  
• Strong understanding of ITIL / ITSM environments.
  
  
• ITIL Foundation required; Practitioner or higher desirable.
  
  
• Experience of managed service implementations would be highly beneficial.
  
  
• A pragmatic, collaborative approach with the confidence to challenge and improve.
  
  

This is a great opportunity for a Service Transition professional who wants to make a genuine impact and help shape a maturing function.

• Salary range of £57,000 - £60,700
  
  
• 24 month fixed term contract (FTC)
  
  
• Hybrid working (min two days Manchester City Centre office)
  
  
• 35 hour working week + other excellent benefits
  
  
• Opportunity to shape and improve IT Service Transition within a collaborative Enterprise Technology team.
  
  

2 stage interview process - MS Teams & F2F in Manchester
 

Stuart Graham
Click Recruitment
Stuart.graham@clickrecruiting.co.uk