Find a Job
£45,000 - £60,000 Per Annum
Full Time, Permanent
Northampton, Northamptonshire
Ref 296102614
Posted 10 days ago
Pertemps
£14.27 Per Hour
Full Time, Temporary
Edinburgh, City of Edinburgh
Ref 263104145
Posted 14 days ago
Frequently Asked Questions:
How many Rail Travel Assistant jobs are available on Pertemps?
There are 2 Rail Travel Assistant jobs available on Pertemps right now.
What does a Rail Travel Assistant do?
A Rail Travel Assistant is a professional who provides support and assistance to passengers during their journey on trains. They play a crucial role in ensuring a positive and comfortable travel experience, addressing passenger needs, and facilitating a smooth operation of train services.
Tasks required include:
- Assist passengers with boarding, finding seats, and disembarking the train. Provide guidance and support to individuals with special needs or disabilities..
- Help passengers with ticket purchases, including providing information on ticket types, fares, and assisting with ticket validation..
- Offer information about train schedules, routes, and travel services. Answer inquiries related to destinations, connections, and amenities on board..
- Be prepared to respond to emergencies, providing assistance during evacuations, coordinating with emergency services, and ensuring passenger safety..
- Deliver excellent customer service by addressing passenger concerns, resolving issues, and creating a positive atmosphere on board..
- Collaborate with train conductors and guards to perform safety checks, ensuring that passengers adhere to safety regulations and that emergency equipment is accessible..
- Utilize communication systems to relay important announcements, updates, and information to passengers throughout the journey..
- Manage crowds during boarding, disembarking, and in the event of delays or disruptions, ensuring a smooth and orderly process..
- Handle lost and found items, assist passengers in locating lost belongings, and follow appropriate procedures for handling lost property..
- Work collaboratively with other train staff, including conductors, guards, and station personnel, to ensure efficient train operations..
What are the entry requirements for a Rail Travel Assistant?
There are no formal academic entry requirements, although entrants are required to take a medical examination and have normal colour vision. Training is provided Off and on-the-job. NVQs/SVQs in Rail Services are available at Level 2.