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At Pertemps,
The average salary for:

Contact Centre Agent
in Scotland is
£24,750

Salary Ranges for this role

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Avg Salary

JOB DESCRIPTION

A Contact Centre Agent, also known as a Customer Service Representative or Contact Centre Representative, is a professional who interacts with customers and provides assistance, information, or support through various communication channels within a contact centre.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Answer incoming calls from customers seeking assistance, information, or support..
  • Make outbound calls for follow-ups, surveys, or to provide updates as required..
  • Provide information, troubleshoot issues, and address customer inquiries with a focus on resolving concerns..
  • Engage with customers through various communication channels, including phone calls, emails, and online chat..
  • Enter and update customer information accurately in databases or customer relationship management (CRM) systems..
  • Adhere to predefined call scripts or guidelines to ensure consistency in communication and information delivery..
  • Use critical thinking and problem-solving skills to address complex customer issues or escalate when necessary..
  • Maintain accurate records of customer interactions, inquiries, and resolutions..
  • Acquire and maintain knowledge of products or services to assist customers effectively..
  • Focus on providing excellent customer service to enhance customer satisfaction and loyalty..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.