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At Pertemps,
The average salary for:

Call Handler
is £25,220

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Avg Salary

How has the Average Call Handler annual salary changed in the last 2 years?

The average annual salary for a Call Handler is £25,200. Salary estimates are based on jobs posted to Pertemps for Call Handler jobs.

JOB DESCRIPTION

A Call Handler, also known as a Contact Centre Handler or Customer Service Representative, is a professional responsible for managing incoming calls and providing assistance, information, or support to callers. This role is common in various industries, including customer service centres, emergency services, and helplines.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Address and resolve customer issues, escalating complex problems to appropriate channels if necessary..
  • Adhere to predefined call scripts or guidelines to maintain consistency and ensure accurate information delivery..
  • Engage with callers through various communication channels, such as phone calls, emails, and online chat..
  • Enter and update customer information, inquiries, and resolutions in databases or customer management systems..
  • Focus on delivering a positive customer experience and achieving high levels of customer satisfaction..
  • In emergency services or helpline roles, assess and prioritize calls, coordinating responses as needed..
  • Provide information, assistance, or guidance to callers based on their inquiries or concerns..
  • Receive and answer incoming calls promptly and professionally..
  • Record accurate and detailed notes of each call, ensuring proper documentation of interactions..
  • Remain calm and composed, especially in high-stress situations, to provide effective assistance..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

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