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At Pertemps,
The average salary for:

Complaint Handler
is £24,000

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Avg Salary

How has the Average Complaint Handler annual salary changed in the last 2 years?

The average annual salary for a Complaint Handler is £24,000. Salary estimates are based on jobs posted to Pertemps for Complaint Handler jobs.

JOB DESCRIPTION

A Complaint Handler, also known as a Customer Complaint Handler, is a professional responsible for managing and resolving customer complaints. This role involves investigating complaints, coordinating resolution efforts, and ensuring a fair and satisfactory outcome for customers.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Receive and document customer complaints through various channels, such as phone calls, emails, or written correspondence..
  • Investigate the details of each complaint to understand the issues and gather relevant information..
  • Collaborate with internal departments or teams to assess the validity of complaints and determine appropriate resolutions..
  • Communicate with customers to provide updates on the status of their complaints and the steps being taken for resolution..
  • Propose and implement solutions to address and resolve customer complaints, aiming for a fair and timely resolution..
  • Maintain accurate and detailed records of complaints, resolutions, and any corrective actions taken..
  • Ensure compliance with company policies, procedures, and regulatory requirements throughout the resolution process..
  • Provide feedback to management on recurring issues and contribute to improvements in products or services..
  • Communicate resolution outcomes to customers, ensuring their satisfaction and understanding of the resolution..
  • Contribute to the development and enhancement of customer service policies and procedures..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

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