Customer Service Administrator
is £23,920

Per Year

TASKS

• Maintain accurate and up-to-date customer records in the customer relationship management (CRM) system..
• Update customer information, including contact details, preferences, and interactions..
• Respond to customer inquiries and concerns through various channels, including emails, phone calls, and chat..
• Ensure timely and professional communication with customers..
• Provide administrative support to the customer service team, including data entry, document preparation, and filing..
• Assist in organizing and maintaining departmental records and documents..
• Process customer orders, returns, and exchanges in accordance with company policies..
• Collaborate with relevant departments to ensure efficient order fulfilment..
• Assist in resolving customer issues by coordinating with the appropriate departments and providing necessary information..
• Escalate complex issues to higher levels as needed..
• Prepare and maintain reports on customer service activities, including key performance indicators (KPIs) and customer feedback..
• Generate reports for management to assess departmental performance..
• Collect and compile customer feedback to identify trends and areas for improvement..
• Convey customer insights to relevant teams for continuous enhancement of services..
• Coordinate and schedule appointments or services for customers as required..
• Ensure accurate documentation of appointment details..
• Ensure compliance with company policies, procedures, and service standards..
• Uphold ethical standards and maintain customer confidentiality..
• Collaborate with other members of the customer service team to share information, insights, and best practices..
• Participate in team meetings and training sessions..