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At Pertemps,
The average salary for:

Customer Service Agent
is £24,467

Salary Ranges for this role

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Avg Salary

How has the Average Customer Service Agent annual salary changed in the last 2 years?

The average annual salary for a Customer Service Agent is £24,500. Salary estimates are based on jobs posted to Pertemps for Customer Service Agent jobs.

JOB DESCRIPTION

A Customer Service Agent is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and a commitment to meeting customer needs.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Interact with customers through various channels, including phone calls, emails, and chat..
  • Provide accurate and timely information to customers, addressing inquiries and offering assistance..
  • Resolve customer concerns, complaints, or issues promptly and efficiently..
  • Document customer interactions and resolutions in the customer relationship management (CRM) system..
  • Stay informed about company products or services to provide relevant information to customers..
  • Collaborate with other departments to ensure timely resolution of customer issues..
  • Gather and relay customer feedback to contribute to continuous improvement efforts..
  • Identify opportunities for upselling or cross-selling additional products or services..
  • Adhere to company policies, procedures, and service standards..
  • Collaborate with team members to share knowledge and best practices..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

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