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At Pertemps,
The average salary for:

Customer Service Coordinator
is £25,000

Salary Ranges for this role

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Avg Salary

How has the Average Customer Service Coordinator annual salary changed in the last 2 years?

The average annual salary for a Customer Service Coordinator is £25,000. Salary estimates are based on jobs posted to Pertemps for Customer Service Coordinator jobs.

JOB DESCRIPTION

A Customer Service Coordinator is responsible for overseeing and facilitating customer service operations, ensuring seamless communication and efficient issue resolution. This role involves coordinating tasks, managing customer interactions, and contributing to a positive customer experience.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Coordinate customer service activities, ensuring timely and effective response to inquiries and concerns..
  • Oversee the workflow of customer service representatives and allocate tasks as needed..
  • Provide support to customer service agents in resolving complex issues or escalated cases..
  • Maintain accurate and organized records of customer interactions in the CRM system..
  • Communicate with customers through various channels, addressing inquiries and providing assistance..
  • Collaborate with other departments to streamline processes and improve overall customer satisfaction..
  • Analyze customer feedback to identify trends and areas for improvement..
  • Monitor key performance indicators (KPIs) and report on customer service metrics..
  • Ensure adherence to company policies, procedures, and service standards..
  • Foster a collaborative and positive working environment within the customer service team..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

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