Passenger Services Assistants
is £23,450

Per Year

TASKS

• Assist passengers with inquiries, providing information on schedules, routes, services, and facilities available at the transportation terminal..
• Provide assistance with ticket purchases, including explaining fare structures, validating tickets, and addressing any ticketing issues..
• Assist passengers with luggage, including helping with loading and unloading baggage and providing information on baggage claim procedures..
• Provide support to passengers with special needs, such as those with disabilities, elderly passengers, or families with young children..
• Manage queues and crowd flow during boarding, ticketing, and other critical points to ensure an organized and efficient process..
• Handle lost and found items, assist passengers in reporting and locating lost belongings, and follow established procedures for lost property..
• Be familiar with emergency procedures and assist in evacuations or emergency situations, coordinating with relevant authorities..
• Use communication systems to make announcements, relay important information to passengers, and coordinate with other staff members..
• Provide information on additional services, promotions, or products, and assist passengers with making purchases when applicable..
• Address passenger complaints or concerns promptly and professionally, seeking resolutions to ensure customer satisfaction..