£24,000 - £29,500 Per Annum
Full Time
Permanent
Banbury, Oxfordshire
Customer Service And Call Centre
Posted 2 days ago
Expires In 26 Days
Job Description
Are you passionate about delivering outstanding customer service and thrive in a fast-paced environment? We are looking for a proactive and detail-oriented Customer Service Assistant to support our clients internal and external customers with excellence.
What You Will Do
- Handle incoming phone calls and emails efficiently, directing queries to the right departments
- Prepare and send customer quotations using our ERP system
- Accurately input and process customer orders, ensuring timelines and details are met
- Provide support with order status updates and returns
- Maintain and update CRM records with account and contact information
- Assist Customer Service Representatives and other departments with clerical tasks
What They Are Looking For
- Strong verbal and written communication skills
- A positive attitude and commitment to delivering high levels of customer service
- Ability to work collaboratively with colleagues across the business
- Good IT skills, including Microsoft Office and ERP or CRM systems
- Flexible and adaptable to changing customer and business needs
- Excellent attention to detail and time management
Location
- Based in Banbury close to the M40. This is an office based role.
- Working Hours
- Full-time, Monday to Friday
- Salary up to £29,500 DOE
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