Customer Service Coordinator

Customer Service CoordinatorBanbury | £30,000 - £33,000 + Salary Review After 6 Months | Full Time | Permanent

 

Are you a highly organised and customer-focused professional looking for a varied role where no two days are the same? We are recruiting for a Customer Service Coordinator to join a busy and supportive team, providing essential support across customer service, order processing, logistics, inventory and purchasing activities.

This is an excellent opportunity to join a growing business where you can further develop your skills and gain exposure to multiple areas of the operation.

The RoleWorking closely with the Customer Service Lead, you will play a key role in ensuring customer enquiries, quotations, orders and deliveries are managed efficiently and accurately. You will act as a central point of contact for customers while supporting inventory management, logistics coordination and general departmental administration.

Key Responsibilities

• Managing customer enquiries and communications.
  
  
• Preparing quotations and processing customer orders.
  
  
• Processing invoices, credit notes and returns.
  
  
• Monitoring and managing backorders.
  
  
• Coordinating deliveries and resolving shipment issues.
  
  
• Supporting inventory and purchasing activities.
  
  
• Assisting with stock administration and stock accuracy.
  
  
• Preparing freight, customs and import documentation.
  
  
• Maintaining shipment and transport records.
  
  
• Supporting continuous improvement initiatives and departmental processes.
  
  
• Providing support and cover for colleagues when required.
  
  

About YouTo be successful in this role, you will have:

• Previous customer service experience.
  
  
• Experience processing customer orders.
  
  
• Strong organisational skills and excellent attention to detail.
  
  
• Excellent communication skills with the ability to build relationships with customers, suppliers and colleagues.
  
  
• Strong IT skills, including Microsoft Office.
  
  
• The ability to manage multiple tasks and priorities effectively.
  
  
• A proactive and customer-focused approach.
  
  

Desirable Experience

• Experience within a manufacturing or engineering environment.
  
  
• Inventory management experience.
  
  
• Knowledge of logistics, distribution or purchasing processes.
  
  
• Experience using Sage and/or SAP.
  
  

What's on Offer?

• Salary of £30,000 - £33,000, dependent on experience.
  
  
• Salary review after 6 months.
  
  
• Permanent, full-time position.
  
  
• Flexitime available.
  
  
• Supportive team environment.
  
  
• Opportunity to develop your skills across customer service, logistics, inventory and purchasing functions.
  
  
• Genuine long-term career development opportunities.
  
  

If you are an organised, detail-oriented individual who enjoys providing excellent customer service and thrives in a fast-paced environment, we'd love to hear from you.

Apply today to be considered.